Questions & Answers

Travel and arrival

1. Which airport should I fly to?

Zurich Airport (ZRH), Geneva Airport (GVA), EuroAirport Basel (BSL) and Milan Malpensa Airport (MXP) are options for travelling to Zermatt. Compare the flight and complete onward journey to choose the most convenient airport. Use these airport codes when searching for flights.

2. How long does it take to reach Zermatt from the airport?

As a guide, the journey by train takes around 3½ hours from Zurich Airport and around 4 hours from Geneva or Basel Airport. Please check the timetable for your specific connection. For Milan Malpensa Airport (MXP), check the onward train or transfer connection for your travel date; journey times depend on the route and connections.

3. How do I get to Zermatt?

Zermatt is car-free and can be reached by train. If you are driving, park in Täsch and continue to Zermatt by shuttle train or an authorised taxi.

4. Can I drive directly to the hotel?

Private cars cannot drive into Zermatt. Drive to Täsch, park there and continue to Zermatt. For mountain properties, an additional mountain railway, cable car or walking route may be required; see the property-specific arrival information.

5. How long does the train from Täsch to Zermatt take?

The shuttle journey takes approximately 12 minutes. Trains normally run every 20 minutes; please check the current timetable for your travel date.

6. How do I get around Zermatt?

Zermatt is easy to explore on foot. Electric taxis and local electric buses are also available. Your hotel can advise on the best route from the station.

7. Where can I buy ski passes or mountain railway tickets?

You can buy them through the company “Zermatt Bergbahnen” directly. You may find the link here.

8. How do I reach Hotel Tannenhof from the station?

Hotel Tannenhof is at Englischer Viertel 3, 3920 Zermatt, in the village centre. It is approximately seven minutes’ walk from Zermatt railway station. For the easiest route with luggage, enter the hotel address in your map app.

9. Is there ski storage, and where is the nearest convenient lift or ski bus stop?

Yes, there is a ski storage in the hotel. The Gornergrat Railway departs opposite the main railway station; the most convenient starting point for skiing depends on which area you plan to visit. Please ask reception for the best route from the hotel and current bus or lift

Booking, opening dates and tourist tax

10. Is there a tourist tax?

4.00 CHF per adult
2.00 CHF per child (9 – 15.9)

Check-in and reception

11. What are the arrangements for late arrival?

Check-in is from 15:00 to 21:00. If you will arrive after 21:00 or are delayed, contact the hotel before 21:00 on +41 27 966 28 46 or by email so the team can explain the arrangements for your arrival.

Dining and included meals

12. Is breakfast included in every room rate?

Yes, the room prices include breakfast. The local tourist tax is charged separately. If you booked a special package or through a third party, please check the inclusions in your booking confirmation.

13. Is the Golden Lok restaurant open to hotel guests and outside visitors?

Yes. Golden Lok is the Italian restaurant and pizzeria inside Hotel Tannenhof and welcomes both hotel guests and outside visitors. Its published dinner hours are Monday to Saturday, 18:00–22:00; it is closed on Sundays. Check its current hours before visiting.

14. Do hotel guests need to reserve a table at Golden Lok?

A table is not automatically reserved with your hotel room. We recommend making a restaurant reservation, especially during busy periods. You can book through Golden Lok or contact the restaurant on +41 27 966 28 47.